At ea999, your privacy matters. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon designed to confuse.
Last Updated: January 2025How ea999 Protects Your Privacy
Six core commitments that define how ea999 handles your personal information.
All data transmitted between your device and ea999 is protected using industry-standard SSL/TLS encryption. Whether you're logging in, making a deposit, or updating your account details, your information travels securely. We also encrypt sensitive data at rest in our databases, so it stays protected even if our systems are ever targeted.
ea999 does not sell, rent, or trade your personal information to third-party marketers. Full stop. The data you share with us is used to operate your account, process your payments, and improve your experience on the platform. It is not a product we monetise. If you ever receive unsolicited marketing claiming to be from ea999, please report it to our support team immediately.
ea999 only collects the data we actually need. We don't ask for information that isn't relevant to running your account or processing your transactions. Registration requires your name, phone number, and date of birth. Payment processing requires your mobile banking details. Beyond that, we collect usage data to improve the platform — and nothing more.
You have the right to access, correct, or request deletion of your personal data held by ea999. These aren't just words on a page — our support team is trained to handle data requests promptly. Submit a request via live chat or email and we'll respond within a reasonable timeframe, typically within 7 working days for straightforward requests.
Where ea999 shares data with third parties — such as payment processors or identity verification providers — it is done under strict data processing agreements. These partners are only permitted to use your data for the specific purpose for which it was shared. We do not allow third parties to use your data for their own marketing or profiling purposes.
ea999 does not hold your data indefinitely. Account data is retained for as long as your account is active and for a defined period after closure, as required by applicable regulations. Once the retention period expires, your data is securely deleted or anonymised. You can request early deletion of non-essential data at any time by contacting support.
Your Privacy Matters: This Privacy Policy explains how ea999 collects and handles your personal data. By using the ea999 platform, you confirm that you have read and understood this policy. If you have any questions, our support team is available 24/7 via live chat.
ea999 is an online gaming platform operating at ea999.net, serving players in Bangladesh. When this Privacy Policy refers to "ea999", "we", "us", or "our", it means the ea999 platform and the team responsible for operating it.
ea999 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, they act as data processors under our instruction.
Questions? If you want to know more about how ea999 handles your data before registering, contact us at [email protected] and we'll be happy to explain anything on this page in plain language.
ea999 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of what we collect and why:
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form |
| Contact Data | Phone number, email address | Registration form |
| Payment Data | bKash / Nagad / Rocket account number, transaction IDs | Deposit and withdrawal forms |
| Verification Data | National ID, passport copy, selfie | KYC verification process |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically via platform logs |
| Technical Data | IP address, device type, browser, operating system | Automatically via server logs |
| Communications Data | Support chat transcripts, emails sent to ea999 | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where required for responsible gaming assessments or legal compliance purposes.
ea999 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes are:
Marketing: ea999 may send you promotional messages about bonuses and offers via SMS or push notification, but only if you have opted in to receive them. You can opt out at any time from your account settings or by contacting support.
ea999 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
ea999 does not sell your personal data. We share it only where necessary and only with the following categories of recipients, each bound by strict data protection obligations:
No Unauthorised Sharing: ea999 will never share your personal data with third parties for their own marketing purposes, and we will never share your data without a valid legal basis for doing so.
ea999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. The types of cookies we use include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the ea999 platform and may prevent you from logging in or completing transactions.
ea999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:
While ea999 takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact our support team immediately via live chat so we can take protective action.
Your Role: You also play a part in keeping your account secure. Use a strong, unique password for your ea999 account, never share your login credentials with anyone, and log out when using shared devices.
ea999 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the reason it was collected:
Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you. You may request early deletion of non-essential data by contacting our support team.
As an ea999 player, you have the following rights in relation to your personal data. These rights can be exercised by contacting our support team via live chat or email at any time:
ea999 will respond to data rights requests within 7 working days for straightforward cases. More complex requests may take up to 30 days. We will always acknowledge receipt of your request promptly and keep you informed of progress.
ea999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on ea999, please contact us immediately at [email protected].
Upon receiving a verified report of a minor's account, ea999 will close the account immediately, delete the associated personal data, and take any further steps required under applicable regulations. We take underage gambling extremely seriously and have age verification measures in place at registration to prevent it.
ea999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your data, ea999 will notify you via SMS or an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed. Continued use of the ea999 platform after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ea999 has handled your personal information, please get in touch:
Email:
[email protected]
Live Chat: Available 24/7 from any page on ea999.net
Response Time: Data rights requests acknowledged within 24 hours,
resolved within 7 working days for standard requests.
When submitting a data rights request, please include your registered phone number and account username so we can locate your account quickly and process your request without unnecessary delays.